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Terms and Conditions

Arrow Farmquip (operating as Arrowquip) - Terms and Conditions of Sale


Reference in these terms to:-

(a)  "ACL" means the Australian Consumer Law as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

(b)  "Allocation" means the allocation of particular Goods to an order placed by You.

(c)   "Arrowquip" means Arrowquip Australia Pty Ltd ACN  631 647 580 ABN 15 631 647 580 and its successors and assigns.

(d)  "Goods" or "Services" refers to goods or services supplied by Arrowquip to You.

(e)  "PPSA" means the Personal Property Securities Act 2009 (Cth).

(f)  "You" means the person supplied with Goods or Services. Terms used in these Terms and Conditions which have defined meanings in the PPSA or ACL have the same meanings in these Terms and Conditions.


2.1  The "price" of Goods and/or Services will be the then current price as determined by Arrowquip and notified to You.  In our supply confirmations, we indicate an initial price calculated by us for supply as at the date of order (“delivery estimate price”), but that is expressed only as a guide.   We also do not indicate a delivery date because we cannot.    This is because:

    • The time taken between your order, then manufacture, then delivery to You, can be quite long.  This often will be dependent upon the requirements of each order.  Some factors that apply to cause longer or shorter lead times for supply would include:
      • Your personalised or other Design requirement;
      • Measurement and provisioning specifications;
      • Configuration and extent of your individual order provisioning requirement.   
    • Variable factors that operate in the period between order and delivery, which cannot be controlled, and which are themselves subject to price variations by our suppliers, include:
      • Materials availability, including the terms and availabilities of manufacturing materials – most notably, supplies of steel;
      • Labour inputs
      • Third party supplier inputs.
    • In designing to Your individual supply requirements, as we must do, and to ensure that we supply to the very highest standards that You require, we must adapt to best satisfy every one of our customers.    Individual orders require individual attention.
    • We also must respond to price movement and delivery requirements as may be applied through our distribution and wholesale arrangements.  

  • 2.1.1 Accordingly, whilst we will always strive to deliver to you our market-leading products to the very highest standards of quality and performance, and thereby also deliver to You the very highest levels of Customer satisfaction, the Price for which we supply under each order can only be notified to you near to the time, before delivery, when we can ourselves determine the price at which we can deliver (“delivery price”).    We will notify our delivery price to you not later than 30 days prior to Goods and/or Services becoming available for delivery to you, and then we undertake to hold our delivery price as firm for a period of 30 days (“Firm Delivery Price Period”).   In that Firm Delivery Price Period you can, if you elect, cancel your order, or discuss with us any further arrangement that we could each mutually agree.
  • 2.1.2 If in the Firm Delivery Price Period you elect to cancel your order, we will:
    • Return to you any funds paid as deposit or other surety;
    • Release you from all obligations to proceed under the order.
  • 2.1.3 In determining a delivery price, we undertake not to increase the delivery estimate price by more than such as fairly represents:
    • Increased costs to us of manufacture and/or delivery of Your Goods and/or Services;
    • Increased costs occasioned to us by reason of variations by You in specification and/or design, or of assembly and/or manufacture complications that were not foreseen and were not referenced by specification in Your supply order;
    • Changed or new manufacturing or other compliance standards.


Where You comprise more than one person, each such person shall be jointly and severally liable to Arrowquip under these Terms and Conditions.


4.1  Unless otherwise agreed by the parties in writing payment shall be made by You within 30 days from the date of invoice.

4.2  Arrowquip reserves the right to recover from You a default charge on overdue amounts over 90 days from date of invoice, calculated on a daily basis at the rate 21% per annum from the date of invoice upon the outstanding balance of the price and payable by way of liquidated damages for breach of contract.

4.3  You must pay all costs and expenses (on a solicitor/client basis) reasonably incurred by Arrowquip arising out of any breach by you of these Terms and Conditions.


5.1  Every endeavour will be made by Arrowquip to supply the Goods and/or Services within the period, if any, requested by You but no liability is accepted by Arrowquip for delay in delivery or non-delivery.

5.2  Arrowquip reserves the right at its discretion to discontinue supply to You at any time.


6.1  Risk in the Goods shall pass to You upon Allocation by Arrowquip or its third party supplier if applicable. You are responsible to insure the Goods from the time of Allocation.

6.2   Without limiting the generality of the previous subclause, You bear all  risk in  transit/carriage of the Goods after Allocation irrespective of whether such transit/carriage is arranged by You,  Arrowquip or applicable third party supplier.

6.3  Arrowquip shall notify You of Allocation and within 24 hours of that notification You must give instructions for the delivery or collection of the Goods.


7.1  You are responsible for examination of the Goods upon delivery or collection. Any alleged damage, deficiency or non-conformity with order must be reported as soon as reasonably possible and You must allow Arrowquip to inspect the Goods as soon as practical.

7.2   Goods which are not subject to defect or non-conformity with order will not ordinarily be accepted for return but should Arrowquip elect (at its discretion) to accept a return You will be notified of any applicable restocking, handling, freight or other charges that will apply.

7.3   In the event that an Order is cancelled, a restocking fee of 15% of the value of the goods and/or services quoted plus any freight or other charges incurred by the Supplier will apply.


8.1  Title in Goods shall remain with Arrowquip until You have paid all monies due to Arrowquip on any account whatsoever. Until that time You must-

8.1.1   At all limes ensure that Goods are marked in a way that will enable their identification as property of Arrowquip;

8.1.2   Except as mentioned in clause 8.2 not purport to mortgage, charge, transfer, convey or otherwise deal with Goods without the prior consent of Arrowquip;

8.1.3   At all times allow Arrowquip access to Goods to inspect them and to re-take possession at its discretion and indemnify Arrowquip against all claims whatsoever (including claims   of trespass) arising out of the exercise or purported exercise of rights under this clause;

8.1.4   Insure Goods; and

8.1.5   Account to Arrowquip for all proceeds of Goods including any insurance proceeds.

8.2  You shall be entitled to sell or consume Goods in the ordinary course of your business subject to -

8.2.1   In the case of a sale of Goods You must hold the proceeds of sale on trust for Arrowquip; and

8.2.2   Your right to deal with Goods shall cease automatically if You-

(a)  breach any provision of these conditions of sale;

(b)  cease to or threaten to cease to carry on your business; or become the subject of any form of insolvency administration whether formal or informal.


9.1  You hereby grant to Arrowquip a Security Interest in all present and after acquired Goods and their proceeds (including any accounts and accessions) to secure all monies owing to Arrowquip now and/or in the future by You.

9.2  You agree that:

(a)   Arrowquip will continue to hold a Security interest in the Goods in accordance with the PPSA, notwithstanding that the Goods may be processed, commingled or become an accession  with other Goods;

(b)   You will do all the things necessary to enable Arrowquip to perfect and maintain its security interest including providing all information Arrowquip requires to register a Financing Statement or Financing Change Statement on the Personal Properties Securities Register ("PPSR") as a Security Interest and a Purchase Money Security Interest

pursuant to the PPSA;

(c)  You will not change your name, ACN or ABN or other details required on the PPSR, without first notifying Arrowquip;

(d)  Arrowquip need not give You any notice required under the PPSA unless the requirement to give notice cannot be excluded;

(e)   You must pay any and all costs, expenses and other charges incurred, expended or payable by Arrowquip in relation to the filing, discharge or necessary amendment of any Financing Statement or Financing Change Statement;

(f)  You will not allow security interests to be created or registered over the Goods in priority of the security interest(s) held by Arrowquip; To the extent the law permits them to be excluded Sections 95, 118, 121(4), 125, 130, 132(3)(d), 132(4), 135,142 and 143 of the PPSA shall not apply.


10.1  If Goods and/or Services are supplied to You as a Consumer, the ACL provides for You to have the benefit of consumer guarantees which cannot be excluded. You will be entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You will also be entitled to have goods and/or services repaired, replaced or re-supplied if they fail to be of acceptable quality and the failure does not amount to a major failure.

10.2  To the extent permissible by law, the liability of Arrowquip in respect of  a breach of a consumer guarantee or any warranty made under these Terms and Conditions for any Goods  and/or Services not of a kind ordinarily acquired for personal, domestic or household use is limited at the option of Arrowquip.

In the case of Goods to -

(a)  replacing Goods or the supply of equivalent Goods;

(b)  the repair of the Goods;

(c)  the payment of the cost of replacing Goods or of acquiring equivalent Goods; or

(d)  the payment of the cost of having Goods repaired In the case of Services to -

(a)  the supplying of the Services again; or

(b)  the payment of the cost of having the Services supplied again

10.3  To the extent permitted by law, all other warranties whether implied or otherwise, not set out in these Terms and Conditions are excluded and Arrowquip is not liable in contract, tort (including, without limitation, negligence or breach of statutory duty) or otherwise to compensate You for:

(a)  any increased costs or expenses;

(b)  any loss of profit, revenue, business, contracts or anticipated savings;

(c)   any loss or expense resulting from a claim by a third party; or

(d)   any special, indirect or consequential loss or damage of any nature whatsoever; arising out of the Arrowquip supply of  Goods and/or services to You or caused by Arrowquip's  failure to provide or delay in providing Goods and/or Services.

10.4  To the extent permitted by law, You acknowledge that:-

(a)  Arrowquip shall not be responsible for damage or fault in performance arising out of incorrect or inappropriate operation or use of the Goods by You.

(b)  You have not relied upon any representation made by Arrowquip which has not been made in writing as an express term of any relevant agreement for the supply of Goods or Services or upon any descriptions or illustrations or specifications contained in any catalogue or advertising material supplied by Arrowquip.

(c)   You have relied entirely upon your own evaluation of Goods or Services and Arrowquip gives no warranty as to fitness for purpose for your intended application.

(d)  It is your responsibility to ensure that You and any other user of Goods understands and follows all safety rules, precautions and instructions. Any applicable manual is available for download from

(e)   If the Goods or Services (or any part thereof are supplied to Arrowquip by a third party supplier, any warranty available to You in relation to those Goods or Services (or part there of if applicable) shall be limited to the redress of Arrowquip against the third party supplier in respect of any alleged fault or defect therein.

(f)  Freight in all warranty claims is payable by You and any applicable warranty registration must be current for warranty claims to be considered.


11.1  Arrowquip reserves the right to review these Terms and Conditions from time to time.   You will be notified of any change with updated Delivery Price Estimates, or when necessary as they are made in course of normal business operation (“Notification”).     Such revised Terms and Conditions will apply to all Goods or Services supplied to You upon publication in the normal course of our business.    Notification will be by letter or email.   Most usually, we also will be personally in contact with you, to explain any changes from such revision, and to explain the basis and need for those changes, seeking your specific acceptance.    You may within 30 days following such Notification advise us that you decline to incorporate any such changes into our agreements, and in that event you will have the right, exerciseable by Written Notice to us, terminate Your agreement with us (“Termination Election”).   If You do not exercise Your right of Termination Election within 30 days after Notification, those changes will be deemed to have been included, and our agreements varied accordingly

11.2  If any provision of these Terms and Conditions is invalid or unenforceable for any reason, that provision will be severed and will not affect the legality or enforceability of the remaining Terms and Conditions.